Refund Policy

Refund and Returns Policy

Last updated: 10/2025

Thank you for shopping with Vector Presets.

We want you to be happy with your purchase. This policy explains when you can request a refund or return for both physical and digital items.

Digital Products (Downloads, Presets, Software, etc.)

  • All digital purchases are delivered instantly after payment.

  • Because digital items cannot be “returned” once downloaded or accessed, refunds are not offered after the files have been delivered.

  • By completing a purchase for a digital product, you agree to immediate access and acknowledge that this waives your 14-day right to cancel under UK consumer law.

  • If you have trouble accessing or using a file, please contact us at [your support email] and we’ll make sure you receive your purchase.

Physical Products (Merchandise, Apparel, etc.)

  • If you change your mind, you can return physical items within 14 days of delivery.

  • Items must be unused, unwashed, and in their original packaging.

  • To start a return, Please use the contact form, providing your name and email address

  • You’ll be responsible for return postage unless the item is faulty or incorrect.

  • Refunds are processed to the original payment method within 7 working days after we receive the returned item.

Faulty or Incorrect Items

If a product arrives damaged, faulty, or incorrect, please contact us using the contact form within 7 days of delivery, and we’ll arrange a replacement or refund at no cost to you.

Contact

If you have any questions about this policy, please email us using the contact form.